Christmas Returns
Christmas is coming! We have extended our Returns Policy ON ALL ITEMS ordered from 18th October.
Buy your gifts with confidence and return up till the 12th January.
Returns & Refunds
We hope you are completely happy with your new Weird Fish haul. In the rare event that you aren’t, there’s no need to worry. Luckily for you, our returns policy is FREE and easy-peasy.
Returns
Refunds
START A UK RETURN START AN INTERNATIONAL RETURN
How to Return an Item
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To start a return you need to have an account with Weird Fish. If you don't have an account please create an account by clicking the 'Account' icon on top right of the website. Create an account ensuring you used the email address you made the purchase with. Create your account and log in.
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Once you are signed in select ORDER HISTORY.
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Click Return Items within the recently placed orders tab.
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Selcted the items you wish to return and add the quantity and reason, click the RED button.
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Wait until your QR code pops up on the screen. Take this QR code to your local Post Office. You will also be sent an email containing the QR code.
You can return your item to us via post or you can return to any one of our official 28 stores with your order confirmation.
Please note: if returning an item in store, refunds can only be made in cash or to a debit card. Any other payment methods i.e. Klarna, Paypal, Amazon or Ebay must be refunded online and not in store.
Please contact Debenhams directly with your DUX number to start a return and use the Debenhams Return Portal.
If you do have any problems please contact Weird Fish customer serices. Please ensure you keep PROOF OF POSTAGE.
START AN INTERNATIONAL RETURN
Returns from overseas are not included in our Free UK returns. You will need to return the items to us at customer cost via the international online portal . Should you need to contact us please have your order reference and proof of return in order for us to deal with your request. NB – the label created online will not assist with your return.
To return an item bought from outside the UK click here and enter your order ID and email address into the boxes. You will then be able to print you return label and send you items back via your local post office.
To track a return log into your account and click on the return tracking tab (see screenshot below). Here you can see the progress of your return and reprint your return label or show QR code.
returns will stay in waiting until the return has been processed through our system.
Please be advised we only accept returns from one of our 28 Official stores – Stockists, concessions and any other 3rd party are not included.
Refund are complete by card or
We do accept store returns. If you would like to wait and return to our warehouse, please send us a copy of your proof of purchase receipt (receipt or bank/credit card statement) , postal address and product information. Please note we are not able to process a return without this information. If there is more than one item in the transaction please tell us what you are returning.
Please email us at retail@weirdfish.co.uk and we will then send you a QR code. Please obtain your proof of postage receipt.
Please make sure your return is sent back to ourselves in the original condition with all of the tags and labels included. The garment should not have been washed or worn.
If you have a Weird Fish item bought from an independent stockist, it must be returned to the original retailer you purchased from as this is where your buying contract lies. This is also the case if you have lost your proof of purchase or the item is faulty, you must deal with the retailer you purchased the item from, do not let them tell you different.
We cannot accept returns for items unless they were purchased from: www.weirdfish.co.uk, Weird Fish Amazon, Weird Fish eBay, or any of the following Weird Fish branches:
Bideford, Braintree, Carmarthen, Castleford, Dartmouth, Falmouth, Gloucester, Keswick, Livingston, Newquay, Portsmouth, Scarborough, Spalding, Street, Weymouth, York.
If you have received a defective item or your item has developed a fault within 12 months of purchase your first port of call is the place you ordered it from.
If you know the order has been bought from www.weirdfish.co.uk please create an account and start a return using our online process detailed above 'New Paperless Returns'.
Items not bought from a Weird Fish store or website, will need to be returned to the original retailer or store.
We cannot accept returns for items, even for exchange unless they were purchase from: www.weirdfish.co.uk, Weird Fish Amazon, Weird Fish eBay, or any of the following Weird Fish branches (with proof of purchase):
Bideford, Braintree, Carmarthen, Castleford, Dalton Park, Dartmouth, Falmouth, Fleetwood, Gloucester, Keswick, Livingston, Newquay, Portsmouth, Scarborough, Spalding, Street, Swindon, Weymouth, York.
Items can be returned 30 days from purchase for a full refund. If you have gone over this time it is best to contact us to explain, we cannot guarantee a refund for an item if you have gone over the 30 days.
If your item is faulty you have 12 months from the point of purchase to return, but please contact us, or the retailer the product was brought from as soon as a fault occurs. You will also need your proof of purchase.